Salgs- & leveringsbetingelser

Alerin.dk is driven by ALERIN – cvr. 27020666. You can can find us in our store, by email or phone:
ALERIN Store: Søborg Hovedgade 94, 2860 Søborg – Copenhagen
Email: customer@alerin.dk
Phone: +45 93 87 65 00

If you made an order by mistake, please contact us, and we will immediately change/cancel the order. However, if the order has already been processed and shipped, normal return policies applies – see below.

Prices/Payment

All prices are in DKK incl. 25 % Danish VAT.
We are able to process the following payment methods / debit and credit cards: Dankort, Visa, Mastercard, Maestro, MobilePay and Paypal.

Delivery

Goods are shipped within 1-3 days after receiving your order.
We ship to Danmark, if you want to purchase from elsewhere, please contact us in customer@alerin.dk.
Danmark deliveries: 39 DKK – FREIGHT FREE for orders above 500 DKK

Deliveries to the rest of the world in ad hoc basis

Returns

If you for some reason regret your purchase after having received the goods, we offer a 30 days full right to return the bought items and receive a full refund excl. the freight cost though, which will be deducted (45 dkk for Denmark returns).

Get your return label here: https://retur.pakkelabels.dk/alerin

The amount will be credited your account within 3 days after receival of your package, but be patient, it can take 2-30 days before you see the money in your account. This depends on your bank and credit card supplier.
We will ask you to arrange and pay for the return freight latest 30 after the items were shipped.

Please note, you are welcome to send as a Letter, but this is then done un-insured, and you are responsible for the shipment! You are always welcome to return it coming by our store in Søborg Hovedgade 94, 2860 Søborg – Copenhagen.

A return will only be accepted as such if the articles have not been used, are placed inside the original packaging and labels still being on the garments!

Exchanges

If you have purchased an item in the wrong size, our normal return policy applies.

You are welcome to come by our store in Søborg Hovedgade 94, 2860 Søborg and exchange at no extra cost to the correct size.

Otherwise you should write to customer@alerin.dk in order to ensure we have the correct size in stock. If this is the case, you should arrange and pay for the return freight and we will ship the new item at no cost.

Defects

If you receive an item which in any way is defect, please let us know as soon as possible by writing and email to customer@alerin.dk. If we, after having inspected the defect article, agree that it is indeed a defect (if in doubt before returning, please consult us by email or telephone before returning the goods !), You will be re-imbursed an amount equal to your original shipping cost when purchasing the article.

If you originally purchased more than the one defect article in question, you will be re-imbursed an amount equal to what the shipping cost had been, had it been shipped as a single-pcs. shipment. See freight costs here. Remember again, that if your return shipment is sent as a letter, you are held responsible if the parcel does not arrive with us. If we are able to replace the defect article with a normal article, we will send this to you adding no freight cost. If we are not able to deliver such replacement, we will refund your entire purchase amount (for the defect article in question) – incl. an amount equal to the cost of shipping had it been shipped as a single item shipment.

If an item is missing in your shipment, please contact us and we will investigate and get back to you within 1 -3 days.

Personal data protection

When you have entered your personal data into our system to do a purchase, we keep this information in our database. Mostly because we hope to see you again and you will then be able to do your purchase using a pre-filled in purchase form which of course is more convenient. If you do not want us to keep your data, please send us a mail at customer@alerin.dk and your data will be erased.

Søborg – Copenhagen, June 2016

 

 

ODR